Order Changes, Cancellations, and Returns
Every Cabinet Doors Plus product is cut, milled, and finished to the exact measurements, wood species, and color you specify. Production begins within minutes of payment, so we can maintain fast lead times and competitive pricing. Because of this, we cannot accept any order changes or cancellations once the order is placed.
Why no changes or cancellations?
- One-of-a-kind parts – Your sizes, hinge locations, and finish formula are unique to your project and cannot be resold.
- Immediate workflow – Lumber is pulled, CNC files are generated, and finishing batches are mixed almost instantly to keep your timeline short. Stopping that process wastes material and drives up costs for everyone.
- Fair pricing – Eliminating mid-stream edits allows us to price every door competitively and still include free remake coverage if we make a mistake.
Custom Doors
- Because each piece is one of a kind, they cannot be returned or exchanged.
- If we made a mistake on the specifications, we will remake or repair the item at no cost to you. See Our Accuracy Guarantee below.
Hardware and Other Non-Custom Items
We understand that hinges, knobs, and other accessories sometimes need to be swapped.
- Unopened hardware can be returned within thirty days of delivery.
- A restocking fee of fifteen percent applies, and the customer is responsible for return shipping.
Claims Instructions
All claims must be submitted through an authorized Cabinet Doors Plus customer (builder, dealer, or contractor).
Claims are only valid when accompanied by the required documentation, including:
- Completed Claims Form
- Signed Bill of Lading (BOL)
- Clear photos of the issue
To prevent delays in processing, please include the correct original order number on your Claims Form.
All claims and supporting documents should be sent to [email protected].
Freight Policy:
- Freight charges for claims approved at 100% will be covered by Cabinet Doors
Plus. - Freight for claims paid at 50% or fully chargeable claims will be the responsibility of the customer.
Claim Categories and Deadlines
Missing Items
Must be filed within 7 business days of delivery.
A missing items claim applies when products are missing upon delivery and noted on the BOL.
Include a copy of the signed BOL and missing item notes with your claim form.
Freight Damage
Must be filed within 7 business days of delivery.
A freight damage claim applies when visible damage is noted at delivery and documented on the BOL.
Include:
- Photos of the damage
- Signed BOL with notes of affected items
- Completed Claims Form
Concealed Damage – 30-Day No-Hassle Guarantee
A concealed damage claim applies when damage is discovered after unpacking. Include photos and detailed notes on the affected items with your claim form.
- Claims filed within 30 days of delivery will be covered at 100%.
- Claims filed after 30 days may be handled on a 50/50 basis between Cabinet Doors Plus and the customer
- Cabinet Doors Plus reserves the right to deny concealed damage claims filed after 30 days.
Manufacturing Defects
A manufacturing defect claim applies when an issue results from a production or component defect.
Include photos and detailed notes of the affected items with your claim form. Approved manufacturing defect claims will be covered at 100%, in accordance with our Limited 5-Year Warranty.
Note: Natural variations in wood, such as grain patterns, knots, color differences, and mineral streaks, are not considered manufacturing defects. These are inherent characteristics of real wood. For concerns about excessive variation, please submit photos and a claims form for review. Cabinet Doors Plus reserves the right to deny claims based on natural wood characteristics.
Our Accuracy Guarantee
If a door arrives with incorrect dimensions, color, or construction that does not match your approved order confirmation, we will promptly remake or repair the piece and cover all shipping costs. Your satisfaction and your client’s satisfaction are our top priorities.
Why These Rules Exist
Style Matching Disclaimer
Our team is happy to recommend door styles that may closely match your existing cabinetry based on photos or reference images provided. However, Cabinet Doors Plus does not guarantee exact matches and doesn’t offer cabinetry matching as a service.
All style recommendations are provided as guidance only.
Customers are responsible for confirming their selected style meets their needs prior to ordering. Orders are not eligible for refund, return, or remake due to cabinetry styles not matching existing cabinetry or submitted images.
Finishing Policy
Due to the nature of our products being shipped unfinished, raw, and ready for sanding and finishing, Cabinet Doors Plus cannot offer refunds or replacements for products that have already been painted, stained, sealed, altered, or otherwise finished.
All orders should be fully inspected prior to any finishing or installation. Any issues related to damage, defects, sizing, workmanship, or shipping must be reported before paint, stain, or finish is applied. This allows our team to properly determine where and how the issue occurred and helps ensure claims are handled accurately and fairly.
Claims submitted after finishing has been completed will be reviewed at the discretion of the Damage Claims and Production Management teams. However, finished products are ultimately not eligible for a guaranteed refund, replacement, or credit.
We strongly recommend reviewing and dry-fitting all products immediately upon delivery before beginning any sanding, painting, staining, or installation process.
Questions?
Our support team is ready to help Monday through Friday, eight in the morning to five in the afternoon Eastern Time. Call (855) 706-0546 or email [email protected] and we will guide you every step of the way.
Better doors. Better guidance. A better DIY kitchen for less.